The industry has found the ROI of voice

The industry has found the voice ROI!

SPIX industry publishes the first reasoned study for the formulation of the Return on Investment of exogenous innovations in industry.

Between Open Innovation initiatives and the forced introduction of digital innovations, the industry is expressing difficulties in formalizing and quantifying the expected return on investment (ROI). SPIX industry offers the first reasoned study on the calculation of the ROI expected by the introduction of breakthrough innovations in industrial processes.

The community of interest around voice technologies for industry is taking a step forward! SPIX industry is developing its network of influence around the use of voice and voice assistance in the industrial environment. Today 2,500 industrial interlocutors follow the company and participate in the animation of the current reflections on the deployment of the voice in the industry.

To celebrate this step, and to thank its customers and partners, SPIX industry offers the first reasoned study on the calculation of the ROI expected by the introduction of breakthrough innovations in industrial processes.

“In this article, we will see how to formulate the ROI of an exogenous innovation, from the KPIs associated with the Lean approach of the industry. It is a question here of putting into perspective the normal uncertainties linked to the introduction of any innovative technology in an industrial environment, with comprehensible, easily calculable, exhaustive and coherent improvement objectives for the industrialist”, confirms André JOLY , Managing Director.

SPIX industry offers an analysis of the expected ROI following the introduction of disruptive innovations and more specifically voice technologies in industry professions. The reasons that explain the difficulties encountered by manufacturers to formalize this ROI are explained, in particular for exogenous innovations that are not in their core business. A distinction is proposed between innovations that modify industrial processes in depth, and those that optimize the place of men and women in existing processes.

The way to conduct an ROI analysis for the specific case of the introduction of voice technologies in an industrial environment is proposed. Finally, through some business examples from production and maintenance processes, the formulation of concrete operational ROIs is presented.

The article’s plan is the following :
– Introduction: innovations, industrial processes and voice technologies
– How to formalize a ROI for the industry?
– Exogenous innovation, Lean, MUDA and ROI
– What are voice technologies for industry?
– Formalization of the ROI of the use of voice technologies
– How to evaluate the observables (KPIs) defined?
– Illustration of three industrial use cases