For a voice assistant to be considered “useful”, it must provide a “high value-added service” to the user and bring a “return on investment” (a profit) to the user. bought (the payer).
As we have already seen in a previous article  , for consumer voice assistants the “payer” is also the “provider” of the technology. The voice assistants Alexa, Siri or Google-Home are actually made available to users free of charge, the non-financial counterparts being largely underestimated. The economic model of these assistants therefore intrinsically bears part of the frustration of users.
As stated in a Wikipedia definition, the intelligence of a voice assistant (or personal assistant) is based on the knowledge of the user and the history of the data, i.e. the knowledge bases. This knowledge in a general public context is available in large quantities, but necessarily imperfect. This therefore results in services rendered to the user which are simple and without real added value.
We could conclude that the situation is hopeless… Fortunately not! It is enough to find fields of application for voice assistance technologies which make it possible to fulfill the two conditions: “value” for the user and “benefit” for the payer.
The implementation of voice solutions for blue-collar workers in the industry meets the criteria of value and benefit, and brings the expected set of ROI expected.
For several years, SPIX industry[4 ] has been developing an intelligent voice assistance technology for the industry, and more particularly for technicians and blue-collar workers. Why does this assistant fulfill the two conditions previously stated?
In the current context of Industry 5.0 development, manual operators are increasingly faced with digital tasks. The digitization of tasks, the deployment of complex software for the management of procedures, interventions, reports, etc. requires men and women in the field in industry to use digital applications on smartphones or tablets. Problem: it’s not their job, they often have gloves, and don’t like this type of task on which they “waste” a lot of time.
Using a voice assistant as an interface to the software they already use on a tablet or smartphone simplifies their digital tasks. They perform the digital actions requested of them, but in a simpler way and keeping their hands and eyes free. They retain the visual support of their usual software, which allows them to mature in the use of voice. One day, they will be able to use their software without looking at the screen!
In this case, the added value and the service provided to the user are high, because the voice assistant has all the knowledge necessary for its operation. Indeed, the procedures, task order, work instructions or report forms, supplemented by vocabulary bases and industry-specific ontologies, constitute the body of knowledge used to define the context in which the user uses his voice assistant.
Users trust this intelligent Spix voice assistant because the rules for using their voice and company data are clear. Indeed, Spix’s SKILLS allow the assembly of an embedded intelligent voice assistant, without connection to an external cloud and which does not require access to real-time enterprise data. It works as an interface with the operators’ business software, this software remains in charge of managing the business data that is specific to them. On the operator side, their voice is not recorded, they can talk to their colleagues without interference with their assistant, and the context of use is limited to their work context. The operator always remains at the initiative of the interaction with his assistant, except in the event of a security alert. But in this case, the added value of the assistant’s intervention is obvious.
From an industry perspective, SPIX industry’s Spix voice assistant is commercial software. The technology developed by the company respects the rules of confidentiality of industrial data, interfaces with their business software through libraries[7 ] and meets the validation constraints for operational use in an industrial environment. Thus, the industry is acquiring this voice assistant to enable its technicians and field operators to better use their digital applications.
In this case, the manufacturer is the payer. Its return on investment[8 ] is found in the reduction of production non-quality, the reduction of non-value added time of its operators, the increase of the safety of human interventions. Finally, the manufacturer finds its benefit in the increase in data that it is able to collect in real time on field operations carried out by its technicians.
[3 ] https://www.spix-industry.com/article-roi-innovations-industrie/
[4 ] https://www.spix-industry.com
[5 ] https://www.spix-industry.com/2021/quest-ce-que-industrie-50-peut-faire-pour-vous
[7 ] https://www.spix-industry.com/service-vocal-intelligent-digitalisation-industrie/