Voice Experience prioritizes human factors, industrial constraints, and software integration through SPIX.SKILLS and an API. In essence, it offers a holistic approach for tailored voice services in the industry.
The integration of voice interactions in any third-party software is not an easy task. Software Development Kit (SDK) are on the market for long time now, without giving complete satisfaction to the industry. Two reasons: the generic SDKs do not provide enough added value services, the level of abstraction provided by voice APIs are generally not adapted to the industrial business. SPIX industry overcomes these issues with Voice Experience and its associated tools.
About Voice Experience
Voice Experience considers at the same level of importance the three essential components in the development of voice interactions and intelligent conversational agents for the industry: human factors, industrial performance constraints, and software integration of voice technologies in business software.
User acceptance criteria and expectations for an AI-based system are essential human factors used as input for specifying voice interactions and managing human-system dialogues.
The expected performance constraints of the voice solution based on noise level, suitable audio equipment, and the working environment are used to adjust the parameters of the implemented voice assistance solution.
These coherent input data within Voice Experience, make it possible to optimize the configuration parameters of the SKILLS of the Voice Assistant SPIX. The interface of the SPIX.SKILLS with business software (MES, CMMS, FSM) maximizes the impact of the use of voice for industrials.
The concept of SPIX.SKILLS
Within Voice Experience, SPIX is a conversational agent dedicated to the shopfloor and front-line workers of the industry, to help them in their relations with complex digital tools. Among those tools, MES, FSM, CMMS and other field applications are complex to use by field workers. SPIX enables them to keep their hands free at work and continue to interact with their software, to get information, or push data to the system.
SPIX enables to close the gap between the blue collars and the digital transformation of the industry.
To provide a real added value service, the SPIX.SKILLS consist of unitary interactive voice programs, which make it possible to establish a dialogue between a worker and business applications on a precise intention. The intentions of the workers are business oriented: get a task information, report a measurement, select a default in a list, complete a form, access to a picture, … Each SPIX.SKILL is dedicated to one intention.
The SPIX.SKILLS are characterized by a business objective (intention), capacities of voice recognition including hybridation between several technologies, capacities of voice synthesis, a business knowledge database, different interaction/dialog modes depending on the working conditions, and a communication protocol.
The SPIX.SKILLS together are the building blocks necessary for the development of a complete and consistent Intelligent Voice Assistant for a technician.
More than an API
For SPIX industry, the development of voice interactions with business software requires more than an API. It requires a close relationship with the business sectors concerned by the voice modality, and with the final users.
The SPIX.SKILLs constitute the business layer that talks to field operators.
The SPIX.SKILLS is a catalogue of business voice assistance services covering all the activities of an operator in the field. For example, the ‘measurement’ SKILL contains all the voice recognition, dialogue and language processing functions needed to help an operator to report a numerical measurement value by voice in a complex software.
Among the SPIX.SKILLS services, a documented API enables the creation of the software connection between any business software (SAP, IBM, APRISO, INFOR, …) and a voice modality.
Who can use the API
Through the Voice Experience, several players of the digital transformation of the industry may access to the API of the SPIX.SKILLS to assemble an intelligent voice assistant.
Software Editors: Industrial software editors will soon or later propose as a standard in the market a vocal interface to their software. As tactile, mouse and keyboards are standard, voice will be soon. The SPIX.SKILLS API already implements whet is needed for them to integrate native voice interactions in their software.
Industrial IT department: In charge of the shop floor digital transformation, the IT department of the industry may benefit from the SPIX.SKILLS API to generate the software integration of different applications with the SPIX voice assistant. Their software integration tasks might be covered by the Voice Experience and supervised by UI/UX designers.
Machine manufacturers: Special machines of the industry require constant attention, configuration, and maintenance operations. The machine manufacturers may be motivated by new offering for their clients: a new voice interface to the complex documentation of the machine. The SPIX.SKILLS API considers all the interactions modes they need to cover the different working conditions of their customers.
Business software integrators: Companies in charge of the integration of business software like SAP, APRISO, DELMIA, INFOR, SITELFOW, PTC, or any other shopfloor application may use the SPIX.SKILLS API to create dedicated voice interfaces. With a proper UI/UX effort, they may benefit from the Voice Experience to be efficient in their integration work
Conclusion
Voice Experience offers a coherent and complete approach for the creation of intelligent voice interactions for blue collars of the industry as interface to ERP/MES, EAM/GMAO, QMS, FSM, WMS, LIMS, etc.
Among the necessary tasks required to create intelligent voice interactions with SPIX, the software integration is made possible with the API of the SPIX.SKILLS. Thanks to Voice Experience, this API is already a business vertical for the industry, providing added value voice services, adapted to the shop floor and field operations.
